Written and illustrated to help staff understand the fundamentals of our client’s processes. Then a pre-press house could function as the clientele advanced technically. Later sold to clients to teach their staff, used in teaching seminars To see the book…
Asking good questions sounds easy. Moreover, when preceded by good lstening, it is. The most competent technical writer has planned a way of obtaining information. It’s the “Invisible Outline.”
The Invisble Outline constitutes the interviewer’s plan of action. Outline the subject, drill down and outline the separate segments of the subject, and then go interview a “Subject Matter Expert.” Am I really saying “Know what you’re writing about before you do an interview?” Well, yes!
The outline is the “Big Picture.” It’s why I’m a writer. See the whole text, or download.
Back when Quark was an actual product, this was used for an SOP for a small manufacturing company. Without a budget this was cobbled together for a disagreeable group to forge a new law: “If it’s not in the book, we ain’t doin’ it”. To view…