Asked to outline QC processes and checkpoints by a client, I found it useful to illustrate the pattern that order processing took, rather than write out the procedures. This short-hand was a good starting point to begin a client’s quest for ISO certification. We fleshed out the details for each operation, but the outline this represents was the first step. To see the Visio workflow…

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An excerpt provides a glimpse at how a work instruction contract was executed. All from scratch, with hundreds of photographs, illustrations, and diagrams. View 

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Written and illustrated to help staff understand the fundamentals of our client’s processes. Then a pre-press house could function as the clientele advanced technically. Later sold to clients to teach their staff, used in teaching seminars To see the book…

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