Resume

Steven R. Wilson

Professional Profile

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Areas of Specialization:                                               Industry Experience: 

  • Technical Writing /Editing                                    Manufacturing                                                                                                                                                                                   
  • Internet SEO,web development                            Software (ERP, MRP)
  • Project Management                                          Technical Sales
  • Manufacturing procedural manuals                       Consultative Sales
  • Software Usage Manuals                                    Marketing-Copywriting

Work History

  • Volt Technical Resources
  • Fall 2007 
  • Responsibilities:Technical Writing 
    • Hired by 3M Automotive, to create for its confidential outsource manufacturer, a complete operations manual. (Workflow SOP). Included procurement of raw materials, conversion, manufacturing, packaging, and distribution. Also wrote ERP instruction manual. Please see the recommendation.

  •  Technical Writing Deliverables:
    • Workflow SOP (Word; photography)

Target: Automotive OEM(s)

  • Secondary Targets: 
    • 3M Quality Engineering
    • Process Engineering
    • Manufacturing Operations
    • Confidential Manufacturer’s Operations Management              

Purpose: ISO Compliance for Foreign and Domestic Automotive OEM(s) 

  • ERP instruction manual (Word)                                 

Target: manufacturing department/operations

  • Secondary Target:
    • 3M Supply Chain Management

  • Webcetera LLC
  • 2003-2005
  • Freelance Consultant: Web design and SEO
    • Consult on Search Engine Optimization for Internet Marketing firm (see recommendation)
    • Created several informational websites for online publishing using Dreamweaver
    • Wrote articles on a variety of subjects from recreation to health care
    • Edited and maintained article contentEdited photography using Fireworks
    • Edited layout and referencing links by hand-coding HTML

  • SGS Inc.
  • 2000 – 2007
  • Responsibilities:
  • Project Management:
    • Create new division for markets new to the company. With a support staff of six, division generated revenues of nearly $12M in 7 years (see Service Recommendation)
    • Staffing, training, and detailing new workflows
    • Purchasing equipment, designing facilities and physical work areas and traffic patterns for staff

  • Technical Writing Deliverables
    • These are for a pre-press manufacturing company, packaging industry.

  •  Workflow SOP (Word) (Visio)

  • Target: CSR Department

    • This document was prepared to delineate where the new division’s manufacturing andfinishing diverged from existing workflows. Order preparation was parallel to existing workflows, however, with completely different CAD specs. Manufacturing used separate materials and added new finishing steps for this division

  • QC SOP (Word)
  • Target: Manufacturing Department/Client
    • This document provided clients a view of each QC point in our manufacturing workflow  The objective was to verify QC procedures for clients’ management and their ISO 9000 regimens.

  • Presentation Materials (Word, PDF, Power Point)

  • Target: Marketing/Clients

    • These documents were created for the company to market itself (nationally) as a primary source for accounts that needed regional load balancing for manufacturing. 

  • Client Technical Project:

    •  Analyze client workflow and shorten cycle times for their project quotes. Create and document new workflows and train client Customer Service group leaders on project quoting. Reduced cycle time from 5 days to 2 days.

  • Technical Writing Deliverables:

    •  This was for a corrugated container manufacturing company, packaging industry 

      • Workflow SOP (Visio)                                     

      • Target: Client’s CSR department/management

        • Two documents were prepared to outline workflow and accountability changes.

  • CGC 

  • 1985 – 2000

  • Technical Manager & Customer Service Manager

  • Responsibilities: Technical writing and training

  • Designed training program and educational pieces on flexographic process printing

  •  Technical Writing Deliverables:

  • Technical Education Book (Quark, Word)

  • Target: In-house Department Manager

    • This 15 page book was prepared to train computer graphic operators in flexographic process printing. Converting and printing industries had begun to evolve in high-end print capabilities.  (See Training Recommendation)
  • Power Point PresentationsTarget:

  • Clients’ management, operators

    • One project was a four-hour class for printing press operators using the book described above, teaching process control, mechanical TIR components.

  • Technical Education Book 2   (secondary version)

  • Target: marketing (client base)

    • This piece was sold to clients to market employer’s technical abilities and proficiency. Subsequent role: present and train on-site for clients’ staff, with ongoing (monthly) follow-up sessions.

Technical Manager:

Led the implementation of an ERP system. Early generation (DOS based) system was deployed for production management and scheduling. Worked with vendor to customize for company. Also created the nomenclature for the software to integrate departmental planning.

  • Technical Writing Deliverables:

  • Instruction Manual (Word) 

  • Target: CSR and Manufacturing Departments 

Customer Service Manager

Created and wrote the Standard Operating Procedures

  • Technical Writing Deliverables:

  • SOP Master Book (Quark, Word)

  • Target: CSR Department (ISO 9000 audit)

    • This was a 62-page book with breakouts for each department. Outlined procedures and departmental hand-offs for QC inspections and re-work stop points.

  • Best Practices books by department (Quark, Word)

  • Target: Department managers/operations

    • Outlined procedures and departmental hand-offs for QC inspections and re-work stop points.

Customer Service Manager:

 Hired, developed, and delivered training for Customer Service Representatives

  • Technical Writing Deliverables:

  • Order Processing Manual (Quark)

  • Target: CSR Department

    • This was an 18 page book describing each point of manufacturing and where CSR personnel touched each work order, and the steps to follow each client order.

Project Management: 

Led a market survey. Commissioned a third party firm to query clients and focus our organization’s efforts on customer expectations, service issues and product development. Role: Lead manager to develop survey focus and formulate formal responses to survey results.

  • Deliverables:
    • Action plan for client base and our firm