Manufacturing Work Instruction
An excerpt provides a glimpse at how a work instruction contract was executed. All from scratch, with hundreds of photographs, illustrations, and diagrams. View
Subject Matter Empathy
Many Subject Matter Experts, or SME’s, do not know how valuable they are. Often, they just “do”, while others see them as elite intellects. (We cannot say geek here).
Getting an SME to patiently explain “how” and “why” is an art. That’s where a competent interviewer comes in. An SME is often overloaded. Sometimes cooperation means only that some interviewer has just given them a new job description. It wasn’t on their plate yesterday, and now they have to do this too.
‘Thems’ Powerful Words
Well written technical communcations are often surprisingly simple. True, the audience may be quite sophisticated, but the goal remains the same for all documentation: SERVE the reader’s needs.
Left to their own devices, a manual user will find what they need, if the manual is clearly organized for reference. A work instruction must generally be a precision document, anticipating….full text. Or to download…..